Return & Refund Policy

Last updated: August 4, 2026

We want you to be happy with what you buy from Humphreys Street. Because we roast to order and sell perishable food products, our returns process has a few specific requirements. Please read this policy before requesting a return.

Requesting a return

All returns require prior authorization. To start a return, email us at [sales@humphreysstreet.com] within 30 days of receiving your item, and tell us your order number and what you would like to return. We will confirm whether your item is eligible and, if it is, give you return instructions.

We cannot accept unsolicited returns. Items sent back to us without prior authorization will not be refunded and cannot be returned to you.

What can be returned

To be eligible for a return, an item must be:

Unused and in saleable condition, including undamaged packaging
For coffee, still within a saleable roasting date
What is refunded
Refunds are issued for the product price only, to the original method of payment
Original shipping costs are not refunded
Return shipping costs are not refunded
Taxes on shipping are not refunded

You are responsible for the cost of returning the item to us. We recommend insuring your return shipment and keeping the tracking number. We cannot issue a refund for a return that does not reach us.

Processing time

Once we receive and inspect your authorized return, please allow up to 10 business days for us to process it. Your bank or card issuer may take additional time to post the refund to your account.

Cancelling an order

Orders can be cancelled up to 1 hour after they are placed.

We begin roasting your coffee shortly after your order comes in, which is how we make sure you receive the freshest possible beans. Once roasting has started, the order can no longer be cancelled. We know this window is short, and it exists purely to protect the quality of what arrives at your door.

To cancel within that hour, email us at [sales@humphreysstreet.com] with your order number.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us at [sales@humphreysstreet.com] within 30 days of delivery with your order number and photos of the issue. We will make it right at no cost to you. This is separate from the returns process above and is not subject to the return shipping conditions.

Items that cannot be returned

• Gift cards
• Items marked as final sale
• Items returned without prior authorization
• Coffee that has been opened, or is outside a saleable roasting date
• Subscriptions

Subscription orders are covered by our Cancellation Policy. You can change, skip or cancel a subscription at any time from the link in your order confirmation emails, or by emailing us.

Lost or delayed shipments

We ship via USPS from Nashville, TN. Delivery usually takes 2 to 3 business days but can take up to 10. If your order has not arrived within that window, email us at [sales@humphreysstreet.com] and we will help you trace it.

Contact

Humphreys Street 424 Humphreys Street, Nashville, TN 37203 [sales@humphreysstreet.com] (615) 647-7554